Frequently Asked Questions

  • OG Luxury is independent fashion platform. Our products are designer-inspired items and are not affiliated with or endorsed by any luxury brands.

  • Designer-inspired means our products take inspiration from popular luxury styles and trends while being independently produced. They are created for customers who love quality and luxury aesthetics at a more accessible price point.

  • Yes. If you are looking for a specific item that is not currently listed on our website, we can assist you with a custom request. Simply send us a clear reference photo of the item you want.

    Once received, we will review the request and contact you via WhatsApp or email with all the details, including availability, pricing, and delivery time.

  • Delivery times vary depending on your location and the type of order:

    • In stock items: usually delivered within 7-10 business days

    • Custom or special orders: typically delivered within 10-14 business days

    Once you order is confirmed, we will provide you with delivery details and updates via email or WhatsApp.

  • Yes. We accept returns or exchanges within 7-14 days of delivery, provided the item is unused and in original condition.

    Please contact our support team before returning any item.

  • Yes. In-person pickup is available in select locations, including Canada, England, Africa, and China.

    To arrange a pickup, please contact our support team.